Privacy

Data Controller

Helena Aguilar is the controller for the personal data collected through this store.

Address: Cra 45a #34 sur 57, Urbanización Portal del Cerro, Envigado, Colombia.
Phone: +57 314 681 4520
Email: helenaaguilarespaciodejoyeria@gmail.com

Data we may process

We may collect identification and contact details, delivery address, information related to orders and payments, customer service communications, shopping preferences, and technical browsing data such as IP address, device, browser, and cookies.

Full card details or other payment methods are processed by the payment providers enabled in the store; Helena Aguilar receives only the information necessary to manage the transaction and the order.

Purposes

  • Process payments, orders, deliveries, exchanges, returns, and warranties.
  • Respond to inquiries and provide customer service.
  • Prevent fraud, abuse, and security risks.
  • Comply with accounting, tax, and legal obligations.
  • Improve the store, its navigation, and the customer experience.
  • Send news and commercial communications when authorized, with the possibility of withdrawing such authorization at any time.

Providers and transfers

We may share strictly necessary data with Shopify, payment providers, shipping carriers, technological tools, advisors, and authorities when there is a legal obligation. Some providers may process information outside of Colombia in accordance with their own terms and the measures required by applicable regulations.

Retention and security

We retain information for the time necessary to fulfill the stated purposes, meet legal obligations, and resolve potential claims. We apply reasonable security measures; however, no transmission or storage system is completely infallible.

Rights of data subjects

You may access, update, and rectify your data; request proof of authorization where applicable; receive information about its use; submit inquiries or complaints; revoke authorization or request deletion when appropriate; and access your data free of charge.

To exercise these rights, write to the indicated email or use the Contact page, identifying your request and providing the necessary information to verify your identity. We will process the request according to the deadlines and procedures provided by Colombian legislation.

Cookies

The store uses cookies and similar technologies necessary for its operation, security, shopping cart, analytics, and preferences. You can manage cookies from your browser; if you disable some of them, certain functions may not operate correctly.

Minors

The store is not intended for minors. If you believe we have received information from a minor without authorization, please contact us to review it and, when appropriate, delete it.

Regulations and updates

This policy is interpreted in accordance with Law 1581 of 2012, Decree 1074 of 2015, and other applicable Colombian regulations on personal data protection. We may update it to reflect legal, technological, or service changes.

Last update: August 29, 2026.